Akita Security Systems Ltd respects your privacy and is committed to protecting your personal data. This privacy notice will inform you about how we look after your personal data when you visit our website or use our services, and it tells you about your privacy rights and how the law protects you. 

1. Important information and who we are

Purpose of this privacy notice

This privacy notice aims to give you information on how Akita Security Systems Ltd. collects and processes your personal data through your use of this website, including any data you may provide when you enquire about or purchase our security products and services.

It is important that you read this privacy notice together with any other privacy notice or fair processing notice we may provide on specific occasions when we are collecting or processing personal data about you. This privacy notice supplements those other notices and is not intended to override them.

Controller

Akita Security Systems Ltd is the controller and responsible for your personal data (collectively referred to as “we”, “us” or “our” in this privacy notice).

If you have any questions about this privacy notice, including any requests to exercise your legal rights, please contact us using the details set out below.

Contact details

Our full details are: 

• Full name of legal entity: Akita Security Systems Ltd 
   
• Email address: hq@akitasecurity.co.uk
   
• Postal address: Bedford Business I Kan Centre, 38 Mill Street, Bedford, MK40 3HD
   
• Telephone number: 01234 608400

You have the right to make a complaint at any time to the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk). We would, however, appreciate the chance to deal with your concerns before you approach the ICO, so please contact us in the first instance.

Changes to the privacy notice and your duty to inform us of changes

It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes during your relationship with us.

Third-party links

This website may include links to third-party websites, plug-ins, and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our website, we encourage you to read the privacy notice of every website you visit.

2. The data we collect about you

We may collect, use, store, and transfer different kinds of personal data about you which we have grouped together as follows:

• Identity Data – includes first name, last name, marital status, title, and date of birth.
   
• Contact Data – includes billing address, delivery address, email address, and telephone numbers.
   
• Financial Data – includes bank account and payment details.
   
• Transaction Data – includes details of products and services you have purchased from us.
   
• Technical Data – includes internet protocol (IP) address, browser type and version, time zone setting and location, operating system and platform, and other technology on the devices you use to access this website.
   
• Profile Data – includes your preferences, feedback, and service history.
   
• Usage Data – includes information about how you use our website, products, and services.
   
• Marketing and Communications Data – includes your preferences in receiving marketing from us and your communication preferences.

We also collect, use, and share Aggregated Data such as statistical or demographic data. Aggregated Data may be derived from your personal data but is not considered personal data in law as it does not directly reveal your identity.

We do not collect any Special Categories of Personal Data (such as race, religion, health information, or biometric data), nor do we collect any information relating to criminal convictions or offences.

3. How is your personal data collected?

We use different methods to collect data from and about you, including through:

• Direct interactions. You may give us your Identity, Contact, and Financial Data by filling in forms or corresponding with us by phone, email, or post. This includes when you:
  
  • Enquire about or purchase our products or services;
     
  • Create an account on our website;
     
  • Subscribe to marketing or publications;
     
  • Request information or support; o Provide feedback or a testimonial.
     
• Automated technologies or interactions. As you interact with our website, we may automatically collect Technical Data about your equipment, browsing actions, and patterns through cookies and similar technologies.
   
• Third parties or publicly available sources. We may receive personal data about you from analytics providers, advertising networks, search information providers, and credit reference agencies.

4. How we use your personal data

We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:

• To register you as a customer.
   
• To process and deliver your orders, including payments and invoices.
   
• To manage our relationship with you (including updates, service notifications, and responding to enquiries).
   
• To administer and protect our business and website.
   
• To deliver relevant website content and advertisements to you and measure their effectiveness.
   
• To use data analytics to improve our website, services, marketing, and customer relationships.
   
• To send you marketing communications (only where you have opted-in or where legally permitted).

5. The legal basis we rely on

Under data protection laws, we must have a lawful basis for using your personal data. We rely on the following:

• Performance of a contract – where we need to provide products or services you have requested.
   
• Consent – where you have given us clear consent to process your data (e.g., for marketing).
   
• Legal obligation – where we must comply with a legal requirement.
   
• Legitimate interests – where it is necessary for our business (e.g., to improve services, detect fraud, or run our website securely) and your rights do not override those interests.

6. Disclosures of your personal data

We may share your personal data with:

• Service providers who support our business (IT, payment processing, website hosting, marketing, or analytics).
   
• Professional advisers including lawyers, bankers, auditors, and insurers.
   
• HM Revenue & Customs, regulators, and other authorities where required by law.
   
• Third parties in the event of a business transfer (sale, merger, or restructuring).

We require all third parties to respect the security of your personal data and to treat it in accordance with the law.

7. International transfers

We generally do not transfer your personal data outside the UK or European Economic Area (EEA). If in future we do need to transfer your data internationally, we will ensure appropriate safeguards are in place (such as Standard Contractual Clauses).

8. Data security

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorized way, altered, or disclosed. We also limit access to your personal data to those employees, agents, and third parties who have a business need to know. They will only process your personal data on our instructions, and they are subject to confidentiality obligations.

9. Data retention

We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

By law, we may need to keep basic information about our customers (including Contact, Identity, and Transaction Data) for six years after they cease being customers for tax and legal purposes.

After that period, your data will be securely deleted or anonymized.

10. Your legal rights

You have the following rights under data protection laws in relation to your personal data:

• Right to access – you can request a copy of the personal data we hold about you.
   
• Right to rectification – you can request correction of any incomplete or inaccurate data we hold.
   
• Right to erasure – you can ask us to delete your personal data in certain circumstances.
   
• Right to restrict processing – you can ask us to suspend processing of your personal data.
   
• Right to data portability – you can request the transfer of your personal data to you or a third party.
   
• Right to object – you can object to our processing of your personal data where we are relying on legitimate interests or where we are using it for direct marketing.
   
• Right to withdraw consent – where we rely on consent to process your data, you may withdraw it at any time.

If you wish to exercise any of these rights, please contact us using the details provided above.

11. Cookies

Our website uses cookies to distinguish you from other users. This helps us provide you with a good experience and also allows us to improve our website. You can set your browser to refuse all or some cookies or to alert you when websites set cookies. If you disable or refuse cookies, some parts of our website may become inaccessible or not function properly.

12. Contact

If you have any questions about this privacy notice or how we handle your personal data, please contact us at:

• Akita Security Systems Ltd
• Email: hq@akitasecurity.co.uk
• Address: Bedford Business I Kan Centre, 38 Mill Street, Bedford, MK40 3HD
• Telephone: 01234 608400
  
  You also have the right to make a complaint at any time to the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection issues: www.ico.org.uk.